Help and questions
Help & FAQs
Welcome to the support section. Here you will find answers to frequently asked questions about artworks, shipping, and purchases. For any further needs or specific requests, you can contact us directly through the Contact section.
Purchasing Artworks
Every artwork by Artedelsoffio is original, unique, and handmade by the artist Salvatore Velardi.
Once purchased, the artwork will generally no longer be available. Any material details, textures, brushstrokes, or visual peculiarities are an integral part of the artwork's artistic identity and represent its uniqueness and authenticity.
The images on the website are for illustrative purposes. Slight color variations may occur depending on the device used for viewing.
Certificate of Authenticity
Each original artwork is accompanied by a Certificate of Authenticity signed and stamped by the artist, guaranteeing the originality and provenance of the artwork.
The certificate is issued as a single copy along with the artwork and is an integral part of its artistic authenticity.
Shipping and Packaging
Artworks are professionally packaged using protective materials suitable for national and international transport of artworks.
Shipments can be insured and trackable depending on the destination and the selected courier. Delivery times may vary depending on the destination country, logistical or customs procedures, and periods of high demand.
Upon delivery, it is advisable to immediately check the integrity of the packaging and sign with reservation in the presence of visible anomalies.
Any damage must be reported within 48 hours of delivery by sending detailed photographs of the packaging and the received artwork.
Payments
Major payment methods available at checkout are accepted, including credit cards, debit cards, and other secure payment systems supported by the platform.
All transactions are processed through protected and encrypted systems to ensure maximum data security.
Returns and Refunds
Given the original, artistic, and often unrepeatable nature of the artworks, returns are generally not provided for, except in the case of documented damage during transport or specific cases provided for by applicable regulations.
For any issues related to shipping or delivery, it is necessary to promptly contact customer service, attaching complete photographic documentation.
For more details, please consult the complete Return and Shipping Policy available on the website.
Custom Commissions
For custom requests, commissioned artworks, or dedicated artistic projects, you can directly contact the artist through the Contact section.
Dimensions, techniques, production times, and costs will be individually agreed upon based on the requested project.
Care and Preservation of Artworks
To preserve the quality of the artwork over time, it is advisable to avoid prolonged exposure to direct sunlight, high humidity, or intense heat sources.
Proper preservation helps maintain the material integrity and color rendition of the artwork over time.
Contact
For information, special requests, collaborations, or assistance regarding orders, you can contact us directly through the Contact section of the website.
Every request will be handled with the utmost attention as quickly as possible.